Support Option Benefits

BRONZE

Basic non-expiry support included with Product Purchase:
​
  • Unrestricted Product Usage
  • Critical functional & security updates​

SILVER

Enhanced support with a next day response time and digital access to new products: 
  • Unrestricted Product Usage
  • Critical functional & security updates
  • Online Members Portal Access
  • ​5 Product Downloads
  • 5 Email or Phone Support Contacts​
  • Next Business Day Support Response ​​
  • New Product Versions (Digital)​

GOLD

Premium support featuring unlimited service access with a same day response time:
  • Unrestricted Product Usage
  • Critical functional & security updates
  • Online Members Portal Access
  • Unlimited Product Downloads
  • Unlimited Email or Phone Support Contacts
  • Same Business Day Support Response
  • New Product Versions (Digital & Physical)
  • Update Notifications​
  • Access to BETA product versions
  • Discounted family & friends purchases​